Policy Refund
In order to be eligible for a return or exchange, it is required that the item is in the same condition as it was when received, which includes being unworn or unused, with all tags attached, and in its original packaging. Additionally, the original purchase receipt must be provided in order to make any claims.
Please note that opened mattresses, pillows, and mattress protectors are not eligible for return or exchange
If further information is needed to process your request, our team will be in touch with you via phone, email, or letter.
We take pride in providing exceptional customer service and are committed to ensuring that all returns and exchanges are processed smoothly and efficiently. If you have any questions or concerns about our return policy, please do not hesitate to contact us.
Faulty Goods
At The Lounge Suite Studio, we are dedicated to providing our customers with high-quality products that meet their expectations. We stand behind everything we sell, and in the event that you receive a damaged item, we encourage you to get in touch with us.
Upon receiving your inquiry, our team will inspect the product and evaluate the nature of the fault. Based on our assessment, we will work with you to arrange a replacement, repair, or refund for the damaged item.
We understand that receiving a damaged product can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving the issue as efficiently and effectively as possible, and we appreciate your patience and cooperation in this process.
If you have any questions or concerns about our policy for damaged items, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction with your purchase.
Goods Damaged in Transit
If you receive any damaged goods, please contact The Lounge Suite Studio within 24 hours of delivery. Our team will work with you to arrange the return of the damaged item and will provide the option of repairing, replacing, or refunding the price of the goods, as determined by our team.
To ensure that the return process runs smoothly, we kindly ask that you return the damaged goods in the same condition in which you received them, with all original packaging and packing slips included.
To ensure that the return process runs smoothly, we kindly ask that you return the damaged goods in the same condition in which you received them, with all original packaging and packing slips included.
Please note that opened mattresses, pillows, and mattress protectors are not eligible for return or exchange
If further information is needed to process your request, our team will be in touch with you via phone, email, or letter.
We take pride in providing exceptional customer service and are committed to ensuring that all returns and exchanges are processed smoothly and efficiently. If you have any questions or concerns about our return policy, please do not hesitate to contact us.
Faulty Goods
At The Lounge Suite Studio, we are dedicated to providing our customers with high-quality products that meet their expectations. We stand behind everything we sell, and in the event that you receive a damaged item, we encourage you to get in touch with us.
Upon receiving your inquiry, our team will inspect the product and evaluate the nature of the fault. Based on our assessment, we will work with you to arrange a replacement, repair, or refund for the damaged item.
We understand that receiving a damaged product can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving the issue as efficiently and effectively as possible, and we appreciate your patience and cooperation in this process.
If you have any questions or concerns about our policy for damaged items, please do not hesitate to contact us. We are here to assist you and ensure your complete satisfaction with your purchase.
Goods Damaged in Transit
If you receive any damaged goods, please contact The Lounge Suite Studio within 24 hours of delivery. Our team will work with you to arrange the return of the damaged item and will provide the option of repairing, replacing, or refunding the price of the goods, as determined by our team.
To ensure that the return process runs smoothly, we kindly ask that you return the damaged goods in the same condition in which you received them, with all original packaging and packing slips included.
To ensure that the return process runs smoothly, we kindly ask that you return the damaged goods in the same condition in which you received them, with all original packaging and packing slips included.